Shipping Policy
At PRANEXPO, we are committed to delivering premium-quality products safely and efficiently to our customers worldwide. This Shipping Policy outlines our shipping process, delivery timelines, and responsibilities.
1. Order Processing
- All export orders are processed after order confirmation and receipt of the agreed payment terms.
- Processing time may vary depending on product availability, quantity, packaging requirements, and export documentation.
- Customers will be informed of the estimated dispatch schedule upon order confirmation.
2. Shipping Methods
We ship products through reliable international shipping and logistics partners based on customer requirements.
Available shipping methods may include:
- Sea Freight
- Air Freight
- Road Transportation (where applicable)
- Container Shipments (FCL & LCL)
3. Delivery Time
Estimated delivery times depend on:
- Destination country
- Shipping method selected
- Customs clearance procedures
- Weather and logistics conditions
Please note that delivery timelines are estimates and may vary due to circumstances beyond our control.
4. Packaging
All products are packed using export-grade packaging to ensure product safety and maintain quality during transportation. Customized packaging options may also be available upon request.
5. Shipping Charges
Shipping costs are calculated based on:
- Product weight and volume
- Destination
- Shipping method
- Packaging requirements
Final shipping charges will be provided in the official quotation or invoice.
6. Customs & Import Duties
Import duties, taxes, customs clearance fees, and any additional charges imposed by the destination country are the responsibility of the buyer unless otherwise agreed in writing.
7. Shipment Tracking
Where available, shipment tracking details will be shared with customers after dispatch to help monitor the status of their orders.
8. Delays
While we strive for timely deliveries, PRANEXPO shall not be held responsible for delays caused by:
- Customs inspections
- Port congestion
- Weather conditions
- Transportation disruptions
- Government regulations
- Force majeure events
9. Damaged or Missing Shipments
Customers are requested to inspect shipments upon delivery.
If any products are found to be damaged or missing, please notify PRANEXPO within 48 hours of receiving the shipment along with relevant photographs and supporting details.
10. Contact Us
For shipping-related questions or assistance, please contact:
PRANEXPO
📍 Hyderabad, Telangana, India
📞 +91 9849575551